FAQ

WanganZClub

FAQ

HOW LONG WILL IT TAKE MY ORDER TO BE SHIPPED?

PLEASE ALLOW 1-3 DAYS FOR ORDER PROCESSING & 1-5 DAYS FOR DELIVERY, AFTER SHIPPING, DEPENDING ON YOUR LOCATION (DOMESTIC).

INTERNATIONAL DELIVERY CAN TAKE UP TO 10-21 DAYS AFTER IT IS SHIPPED, TIMELINE DEPENDS ON YOUR COUNTRY.



"I GOT MY TRACKING NUMBER BUT ITS NOT UPDATING PLEASE HELP"

TRACKING NUMBERS CAN TAKE UP TO 48 HOURS BEFORE UPDATING. IF AN UNSUAL TIME PASSES BEFORE SHOWING AN UPDATE PLEASE EMAIL: [email protected]


"MY ADDRESS IS WRONG, CAN I CHANGE MY ADDRESS?"

WE CAN NOT CHANGE ADDRESSES AFTER YOUR ORDER HAS BEEN PLACED. PLEASE DOUBLE CHECK AND MAKE SURE YOU HAVE THE CORRECT SHIPPING ADDRESS AT CHECKOUT.

IF A PACKAGE IS RETURNED TO US, WE WILL NOT RESHIP, OUR PROTOCOL IS TO REFUND FOR THE ORIGINAL ORDER COST MINUS THE SHIPPING COST THAT WE PAID. WE ARE NOT RESPONSIBLE FOR RETURNED PACKAGES AS A RESULT OF NEGLIGENCE AT CHECKOUT.



WHO DO YOU USE TO SHIP AND HOW CAN I TRACK MY ORDER?

ALL ORDERS ARE SHIPPED THROUGH USPS FIRST CLASS AND PRIORITY MAIL

ALL ORDERS COME WITH A TRACKING NUMBER WHICH IS ISSUED AS SOON AS ITEMS ARE SHIPPED. ONCE ITEMS ARE SHIPPED YOU WILL BE ABLE TO TRACK YOUR PACKAGE AT WWW.USPS.COM BY USING THE TRACKING NUMBER PROVIDED



DO YOU GUYS SHIP TO P.O. BOXES?

YES



DO YOU SHIP INTERNATIONALLY?

YES - WE SHIP WORLDWIDE, PLEASE MAKE SURE YOUR ADDRESS IS IN ENGLISH



HOW MUCH IS SHIPPING?

DOMESTIC SHIPPING BEGINS AT

$7.00 WE CURRENTLY DO NOT SHIP INTERNATIONALLY


DO YOU RESTOCK ITEMS ONCE SOLD OUT?

IN MOST CASES WE DO NOT, HOWEVER THERE ARE SITUATIONS WHERE WE HAVE A LIMITED RESTOCK. ALL RELEASE AND RESTOCK INFORMATION IS SENT VIA SOCIAL MEDIA.



PAYMENT

WE ACCEPT PAYMENTS BY PAYPAL



RETURNS

REFUNDS ARE NOT AVAILABLE UNLESS IT RESULTS FROM AN ERROR ON OUR END.

ERRORS AND DAMAGES ON UNWORN ITEMS MUST BE NOTED WITHIN 5 DAYS OF RECEIVING, ANY CLAIMS AFTER THIS TIME PERIOD WILL NOT BE ACCEPTED

ITEMS PURCHASED ON SALE ARE FINAL SALE - NO EXCEPTIONS



EXCHANGES

EXCHANGES ARE AVAILABLE WITHIN 5 DAYS OF RECEIVING ITEM.

CLOTHING MUST BE IN NEW AND UNWORN CONDITION WITH TAGS ATTACHED.

WE ONLY OFFER EXCHANGES OF SIZE, YOU MAY NOT SWITCH COLOR OR FOR ANOTHER ITEM

WE DO NOT HOLD ITEMS FOR AN EXCHANGE

AFTER THE ORIGINAL ITEM HAS BEEN RETURNED TO US, EXCHANGES MAY TAKE UP TO 5 DAYS BEFORE BEING RESENT